Don't worry, this isn't a gym membership (lol), we won't try and stop you from canceling, although we'll be sad to see you go. Canceling your membership is really easy: you just log in, click Manage Subscriptions -> choose your subscription -> click Cancel. That's it - no contacting support, no phone calls.
❓How do I get my 30% or 40% discount, and can I use it right after signing up?
Yes you can! When you subscribe for membership, you will get a special discount code that you can use at checkout on any order (be sure to log in to your account or it won't work!). This code will be usable immediately and will be emailed to you privately.
❓What payment methods do you take?
We take credit / debit card for membership subscriptions. We're working hard to implement other methods like PayPal and Direct Bank Transfer. Contact us at firstname.lastname@example.org if you have any payment gateway suggestions!
❓Is my credit/debit card information secure with you?
Our entire website is served over SSL with TSL 1.2 encryption, and we use PCI compliant methods to store customer card data directly with Stripe, so nothing sensitive is saved on our servers. Credit / debit card numbers are tokenized and vaulted directly with PayWhirl, which is PCI Level 1 certified. We take your security very seriously to provide you the safest shopping experience available online.
❓Can I share my discount with friends?
Unfortunately no, they will have to join Juku Club themselves. We track orders for suspicious activity, so please don't share your code with your friends. This membership program is exclusive to paying members and we want to keep that integrity.
❓What kind of contests / giveaways do you guys do?
Typically we ask our members what they want on their wish list and do a raffle to pick the winner. These raffles are exclusive to members so you have a much higher chance of winning than regular contests.